Monday, January 28, 2013

How to do Customer Support Right

After talking about how bad things can be for all those months, I was hired by an organization that did support right.

Paid straightforwardly for the task of helping customers. The phone rings. I answer. And I do my best to help.

No hold time. No blind transfers to unknown departments. No not-being-allowed-to-answer-your-question.

The organization believes in having happy customers, and does its best to make sure I have the resources I need to make that happen.

It's pretty amazing.