Disappointment

In order to help people remotely, I need to connect to a computer. Not a cellphone or an iPad but a laptop or a desktop computer.

Twice today I've had people transferred to me who weren't told this, and have only an iPad in the house.

One of them, upon finding out that I couldn't help her, calmly decided to call back later.

The other flew into a rage and demanded a refund and blamed the "incompetent Indian salesperson", and then demanded to be transferred to someone who could cancel her account with the ISP.

I guess people have different ways of dealing with disappointment.