Customer (after connecting me remotely to a computer):
"The other computer's the one that's not working".
Me: "Ah, okay. Well, let's talk about that computer. Is the other computer a laptop or a desktop?"
Customer: "A desktop".
Me: "Does it have the ability to connect wirelessly?"
cx: "No. It's not plugged in either."
Me: "That might be why it's not working".
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