The main problem with the ISP serving my customers (Comcast) is,
It absolutely does not care one bit about its customers.
It's a giant, giant company that doesn't need you.
So if you should happen to be one of those customers, and call because you have a problem, they don't care.
If you call because you want to cancel your account, they don't care.
In most markets they have the only fast internet around. What are you gonna do, take your business elsewhere?
Just pay up. They don't care.
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