Sometimes I get to be the hero: I solve someone's problems when no one else can.
(Often this is because everyone else has been an idiot: folks drop calls and don't dial back, or miss obvious troubleshooting steps, or are rude to customers). I get to be the hero and get gratitude and adoration.
Other times I get people who yell at me and tell me how awful I and my company are. (Usually this is because the company they think I work for really is evil and loathsome, so what can I say? I can't audibly agree and I can't honestly disagree. I cultivate diplomatic silence on that front.)
Either way this is a good exercise in buddhist nonattachment: I try not to take the scorn and rage directed at me personally, and I also try not to take the gratitude and thanks directed at me personally. All of it derives from and depends upon sources outside my control. I'll do the best I can and hope that it works out, but my happiness can't depend on the outcome of my actions.
I do prefer it when people are at least a little polite to me though.
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