Saturday, April 21, 2012

First Impression

When the call starts, my greeting always starts with "How can I help you today?"

This customer, an elderly man with a wavery speaking voice, responded with a long, loud, squeaky-falsetto, high-pitched giggle ("HEEHEHEHEHEEHEEHEEHEEHEEHEE"), then a loud hissing exhale that sounded like steam escaping...
then a shout, still in unnaturally high falsetto: "FIIIIIIIIIIIX IIIIIIIIIIIIIIT".

...then more giggles.

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