Yesterday, a customer called because of a problem with her computer.
She got a salesperson with poor English comprehension. That salesperson should have set up her tech support subscription, and then transferred her immediately to a tech like me. Yesterday was a slow day, with no hold time, so she should have gotten help immediately.
Instead, the salesperson put her on hold, and then clocked out.
She says she was on hold for over an hour before her phone batteries ran out.
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