Since sending in my resignation letter, I've intentionally begun to err more on the side of being nice to customers at the expense of being a "good employee". I was kind of doing that already, but I'd been trying to stay in scope for paid services and trying not to be too slow in my ticket times. Both of which sometimes necessitate not solving a customer's problems. Or, transferring a customer when it might be better for the customer not to be transferred. So, anyway, during the last couple workdays I've been extra-nice to customers.
The unfortunate truth is, customers aren't extra-nice back. They're just as rude as ever.
No comments:
Post a Comment