Me: "Okay, so the first thing we'll need to do in order to reset your wifi password, is have you plug your laptop into the wireless router with a network cable."
Customer: "IS THIS SOME SORT OF JOKE? THIS IS A LAPTOP... A WIRELESS LAPTOP."
Me: "I understand that, but in order to get those wireless settings set up in the first place we'll need to use a wired connection for a few moments."
Customer: "Gosh DARN I hate this. Why do I even NEED a wireless password?"
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