Despair

Sometimes a customer whose computer is already damaged beyond repair will call back just to vent.

Ticket notes tell me that this customer already cried on the phone extensively while talking to the last tech, who had to explain to her that her computer was completely inoperable due to viruses damaging her Windows installation. Then she called back again, to shout and sob at me.

The worst thing? Her scrabble game... she spent months on her score.
She sobbed "Oh, God... please help me. Why me? Why me?"

And then demanded that I make someone at my company pay for her computer.