The Basics

Customer: "The laptop turned off all the sudden! It keeps doing that!"
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"Now it won't turn back on!"
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"I keep trying and I can't get it to turn on! It just turns off right away. Oh noooooooooo I can't believe this is happening to me."
Me: "Well, this does sound like it might be the sort of problem that would make it hard to get an internet connection."
Customer: "I think maybe the battery's dead, it kept saying low battery before. Should I try plugging it in?"