My last caller explained that she'd had a stroke, and couldn't walk, and couldn't remember much so I had to say things very slowly. She also said she'd taken her tablet to Best Buy "at least 10 times" and "it worked there".
Nevertheless, after 40+ minutes of careful coaching by phone, I was unable to get her past unlocking the screen. She just kept telling me there were no buttons available to push, even as I described to her exactly what to look for and where to look for it.
Near the end of the call, she moaned "No one can help me... you're the only one who's really tried".
Then I had to explain that I couldn't help her either.
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