Sometimes people are very sensitive to wording.
For instance, the difference between "network cable" and "network cord", can mean 20 minutes of extra troubleshooting time. Some people understand one and not the other. A third set of people only know the word "ethernet". There's also folks who will insist on asking whether you're talking about a yellow cable or a blue one. There's no way of knowing which type of customer you have until you try a few variants and hear them sputter in confusion on the other end.
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