I have the mid-afternoon doldrums. The person I just finished talking to is one of those non-talkers. She never volunteers information, and long stretches of silence go by after I ask a question before she mumbles an answer.
Part of the trick of this job is maintaining ownership of the conversation, keeping the call moving in a productive direction. But it's hard when I want to take a nap and so does the person on the other end of the line. It's so quiet... so calm... I wish I could just close my eyes for a moment.
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