I started this gig in late November, had two weeks of training, then started in earnest in early December. My schedule was set up as a four-day, 10-hour-day, work week. But something called 'mandatory overtime' was in place immediately. Mandatory overtime means that I have to work 11 hour days no matter what.
Now, that's still only 44 hours a week. The problem is that we can't disconnect from calls in progress. Since any given support call can last from 5 minutes to 5 hours, and we may get a call 1 minute before the end of the shift... well, let's just say I've worked a lot of 12-hour days. And those last couple hours tend to me very, very difficult: brain's melting, judgement's clouded, language skills compromised. Which means that last couple calls can go on, and on, and on, and on.
About three weeks ago an email went out to all staff promising that 'mandatory' overtime was at an end, and that from then on only 'voluntary' overtime was necessary. But that from then on, volunteering for overtime was mandatory. Which is kind of an interesting use of the word voluntary.
As of late last week, that has ceased to be the case. Suddenly 10-hour days are available again. It's kind of exciting.
