Sometimes people have language problems. Sometimes they have attention-deficit problems.
The guy I'm talking to now is one of those guys who can't complete his words. Clearly his mind is scattered. So when I ask him what he sees on the screen he says an unending "well.. up at the top-dang- it's-um-well, there-now-what did i... dang- i think it says- now- something happened...jeez- now it says...something- disk- now it's a differ-what...dang-um...dang".
I know that this can be solved if I figure out how to calm him down and direct his attention.
